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JIm McGaw
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The Brain Strain


Customer Service?

I normally am pretty easy going, and roll with the punches in most cases. (Yeah, right, she says as she looks over my shoulder as I write this) But today I had occasion to return a defective item to a store. And I know the holidays are over, and the stores are pretty quiet compared to last month, and maybe employees are burned out from what they have to go through in December, but the Customer Service clerk at the store I had to return the item to (because it was broken as it came out of the packaging, certainly nothing I did), could not have shown any less interest in fixing the situation, and sending me on my way with a good feeling. I had to explain to him what I wanted to do. Return the item. Purchase a different brand of the same item. He never once suggested an apology "Gee sorry the item was not up to par" "Hope the new one you bought works out for you" "Thanks for shopping here" "Have a nice day". Nothing. Never smiled. Never made eye contact. Never gave me a hint that he should be the stores Customer Service Clerk. I guess though I shouldn't complain. Although he seemed to be on the verge of yawning, he didn't. And his co-worker who was at the check out register at the entry and exit to the store was too busy texting to acknowledge my presence. 

Purpose of me reporting this to you? I hope when you have any contact with me and the radio station, where I'm proud to work, that you have a good feeling. Whether it's simply listening, or reading a blog, or entering an online contest, or emailing, or calling in to play The Brain Strain or for a request, I hope you feel that my customer service was up to your standards.

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01/12/2011 3:18PM
Customer Service?
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